Return And Refund Policy

At R Vintage N More, we offer a wide range of products for the home, yard, and workshop, including lawn mowers, leaf blowers, generators, and cleaning equipment, alongside a small, hand-picked collection of vintage-inspired decor and collectible pieces. Every item is selected with attention to quality, reliability, and value. If for any reason you are not fully satisfied with your purchase, we offer a transparent return and refund policy designed to ensure a positive shopping experience.

1. Return Timeframe

  • 30-Day Policy: We provide a 30-day return window, meaning you have 30 days from the date of delivery to initiate a return request.
  • Acceptance: We accept returns for both defective and non-defective products.
  • Expiration: If more than 30 days have passed since your item was delivered, we cannot process a refund or exchange.

2. Return Eligibility & Conditions

For a return to be accepted, the product must satisfy these criteria:

  • Condition: The item must be brand new, unused, and in the exact condition you received it.
  • Packaging: The product must be returned in its original packaging with all inserts included.
  • Proof of Purchase: A valid receipt or order confirmation is mandatory for processing any return.

3. Return Shipping Expenses

We believe in transparency regarding shipping responsibilities:

  • Customer Responsibility: For all returns (including change of mind or incorrect size/color), the customer is responsible for arranging the return label and paying all return shipping costs. Shipping costs are non-refundable.
  • Return label: Customer’s responsibility.

4. Restocking fee

  • No Hidden Charges: We do not impose any hidden costs on our returns. There is a £0 Restocking Fee.

5. Return Process Instructions

To start a return by mail, please complete the following steps:

  • Step 1 — Reach Out: Send an email to support@rvintagenmore.com including your order number and the reason for returning the item.
  • Step 2 — Get Authorization: Our customer support team will reply within 24 Hours with detailed instructions.
  • Step 3 — Return the Package: Securely pack the item and mail it to our physical address Piccadilly Trading Estate, Great St, Manchester M1 2NP, United Kingdom.

6. Refund Issuance & Timelines

  • Inspection: After we receive and inspect your returned package at our facility, we will notify you regarding the approval status of your refund.
  • Refund Method: Approved refunds will be credited back to the original payment method.
  • Processing Time: Our refund process time is 7 Business Days once the return has been approved. Your financial institution may require additional time to post the funds to your account.
  • Currency: All refunds will be issued exclusively in the US Dollar (£).

7. Exchanges and Order Cancellations

  • Exchanges: Yes, we accept exchanges. To exchange an item, return the original product following the steps above and place a new order.

Cancellations: If you need to cancel your purchase, you must do so within our cancellation window of 24 Hours.

Business Information

If you have any further questions regarding your return, please contact us:

Business Name: R Vintage N More
Our Physical Address: Piccadilly Trading Estate, Great St, Manchester M1 2NP, United Kingdom
Second Location (Bakven): Frankfurter Str. 225, Kassel, Hesse 34134, Germany
Phone Support:+44 7405 922641
Email Support: support@rvintagenmore.com

Customer Service Hours

Mon – Tue 10:00 AM – 5:00 PM
Wed – Fri 10:00 AM – 5:00 PM
Sat – Sun 10:00 AM – 5:00 PM

Follow Us

Facebook:  https://www.facebook.com/rvintagenmore/
Instagram: https://www.instagram.com/rvintagenmore/

8. Your Statutory Right to Cancel (United Kingdom & European Union)
The rights set out below apply in addition to the 30-day policy described above and do not replace it. Where the two differ, whichever is more favourable to you applies.

United Kingdom. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason within 14 days of the day you, or someone you nominate, receive the goods. You then have a further 14 days to send the goods back. We refund within 14 days of receiving the goods back, or of receiving proof that you have sent them.

European Union, including Germany (Widerrufsrecht). You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. To exercise this right you must inform us of your decision by a clear statement — email support@rvintagenmore.com, or write to us at the address below. To meet the deadline it is sufficient that you send your communication before the withdrawal period has expired.

Effects of withdrawal. If you withdraw, we reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used for the original transaction unless you expressly agree otherwise, and you will not incur any fee as a result. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them, whichever is earliest. You bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions. The right to withdraw does not apply to goods made to your specifications or clearly personalised, to sealed goods which are not suitable for return for health-protection or hygiene reasons once unsealed, or to goods which after delivery are inseparably mixed with other items.

Model withdrawal form. To R Vintage N More, Piccadilly Trading Estate, Great St, Manchester M1 2NP, United Kingdom — email support@rvintagenmore.com. I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______. Ordered on / received on: ______. Name of consumer: ______. Address of consumer: ______. Signature (only if notified on paper): ______. Date: ______.

Consumer dispute resolution. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).